Today there are over 120 million smartphone users in the U.S. which represents about 40% of the population with as much as 50% of all searches occurring on a mobile device.
This means businesses should have mobile apps
in order to not put future growth at risk.
With over 20 years of experience with enterprise companies, ClickSoftware has combined mobile apps and business needs and has seamlessly integrated them into one dynamic end-to-end solution. Businesses can choose from the following app collections from the ClickAppStore:
Analytics
Users can view reports and Key Performance Indicators (KPIs) such as travel distance, completed tasks and utilization. Implementers can tailor the reports to help the users manage their daily work, their teams or the organizational units for which they are responsible.
Apps in the pack include:
- ClickAnalyze Dashboard.
Collaboration
Improve internal collaboration in your organization. The tools in the Collaboration pack help mobile employees to communicate among themselves and with the home office. The employees can post questions and information, view administrative messages and fine nearby colleagues if they need a helper or a team.
Apps in this pack include:
- Collaboration Wall
- Resource Radar
- RSS Reader
- Shout
Communication
The apps in the Communication pack enable mobile employees to call customers or launch communications with a single click. On the assignment form, the employee can press a button to call or send a message to the contact person who is listed in the assigned task.
Apps in this pack include:
- Call Button
- FaceTime
- Skype
- SMS Button
Field Sales
The Field Sales pack helps turn a mobile technical workforce into a sales force. This pack provides tools for online catalogs and ordering form up to and including the customer’s signature.
Apps in this pack:
- Upsell Products & Services.
Field Scheduling
The Field Scheduling pack enhances the ClickMobile users’ ability to control the schedules from the field. The users can report the assignment progress and work or traffic delays triggering automatic schedule adjustments. The user can view related assignments of multistage tasks. Employees who maintain their own schedules can perform operations such as booking appointments and creating new assignments.
Apps in this pack include:
- Delay Assignment Button
- Delay Assignment Shortcut
- Quick Status Change Button
- Quick Status Change Shortcut
- Related Assignments
Health and Safety
Is a mobile employee entering a dangerous neighborhood? Descending alone into an underground channel? Or is the employee expected to perform a vehicle inspection every morning? Enhance the employee’s emergency and routine safety communications with the Health and Safety pack.
Apps in this pack include:
- Accident Report
- Driver’s Vehicle Inspection Checklist – Employee, Driver’s Vehicle Inspection Checklist – Manager Review
- Injury Report – Employee, Injury Report – Manager Review
- Panic Button
- Panic Timer
- Safety Procedure
Human Resource Management
The Human Resource Management pack enables mobile employees to manage their shifts via the ClickMobile client. Employees can use the pack to view shifts that were generated in ClickRoster and to submit requests such as vacations and absences.
Apps in this pack include:
- Absence Management
- Availability Type Preferences
Integration Tools
The Integration Tools pack eases integration with third-party enterprise solutions. For example, you can use the Microsoft Exchange integration to display ClickMobile assignments in Microsoft Outlook or another email client.
Apps in this pack include:
- Exchange Integration
IT Management
The IT Management pack provides back-office IT services for ClickMobile directly from the mobile devices for easier, on-the-go management of various ClickMobile administrative functions.
Apps in this pack include:
- IT Helpdesk Request – IT Professional
- IT Helpdesk Request – User
Navigation
The Navigation pack connects ClickMobile with third-party navigation services such as Google Maps, TeleNav and Bing Maps. Mobile employees can view their assignments on the maps and hear turn-by-turn driving directions.
Apps in this pack include:
- Google Address Validator
- Google Map Snippet
- Google Map View
- TeleNav
Personal Productivity
The apps in the Personal Productivity pack improve a mobile user’s efficiency. For example, the apps help the user to submit or print forms, link to recently accessed files, convert currencies, attach a note to an assignment or schedule a reminder.
Apps in this pack include:
- Action Items View
- Assignment Completion Assistant
- Butler Services
- Close Task Butler Service
- Currency Converter
- Customer Called Butler Service
- Customer is Angry Butler Service
- Early Start Butler Service
- Form Printer
- Heads Up Call Butler Service
- High Priority Tasks Butler Service
- Jump List
- Last Visit Butler Service
- Quick Note
- Travel Expense Report – Employee, Travel Expense Report – Manager Review
- Wrap-Up Checklist Butler Service.
SDKs
The SDKs pack is a set of code samples supplementing the Software Development Kit released with each Service Optimization version and the ClickMobile Developer’s Guide. The samples illustrate customization capabilities such as ClickMobile client events and integration of third-party map services.
Apps in this pack include:
- Business View Map SDK
- Business Views SDK
- MapPoint SDK
Technical Tools
The Technical Tools pack helps an implementer design and configure ClickMobile appearance and behavior. For example, the tools add bold and colored formatting and they assign user-dependent property values to objects.
Apps in this pack include:
- Auto Fill Property
- ClickMobile Green Theme
- ClickMobile Orange Theme
- ClickMobile Purple Theme
- ClickMobile Red Theme
- ClickMobile Turquoise Theme
- Duration Display
- Formatted Label
- Formatted Text
- HTML Container
Time and Attendance
The Time and Attendance pack supplements the out-of-the-box ClickMobile timesheet capabilities. It offers features such as logging the activities throughout the day as the user reports assignment status changes.
Apps in this pack include:
- Timesheet Activities
User Experience Tools
The User Experience Tools pack offers controls and buttons that implementers can add to the ClickMobile user interfaces. For example, it includes a button that opens native mobile-device applications, a panel that displays text and image data and navigation buttons.
Apps in this pack include:
- Application Container
- Native App Launcher
- Open Tab Button
- Profile Panel
- Quick Tab Switch
- Show More
Robert Stanley is a content producer at ClickSoftware mobile business apps, a company which also offers a variety of resources on capacity planning and mobile business apps.