It’s a common saying: the customer is always right. It’s not hard to see why this expression became popular. Saying the customer is always right seems to emphasize the high standards of any company that would follow this motto. Contradicting this idea seems to imply that businesses should focus on themselves over those they are supposed to be serving. But some would argue that any company making it a habit to listen to its customers over its employees has misplaced its … [Read more...]