Now that customers from every walk of life can spread what they think about businesses far and wide, keeping customers happier will finally be the priority many consumers always felt it should have been. Does your company know how to manage what is being said about you online? Do you know how to protect your online reputation or respond to Tweets on Twitter, postings on Facebook, or what bloggers write about you? How will you integrate your customer support, your marketing team and your … [Read more...]