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Where Does Social Media Customer Care End and Social Media Marketing Begin? Find Out at C3

January 17, 2011 By Gail Gardner 5 Comments

Now that customers from every walk of life can spread what they think about businesses far and wide, keeping customers happier will finally be the priority many consumers always felt it should have been. Does your company know how to manage what is being said about you online? Do you know how to protect your online reputation or respond to Tweets on Twitter, postings on Facebook, or what bloggers write about you? How will you integrate your customer support, your marketing team and your … [Read more...]

Filed Under: Social Media Networking SMM Tagged With: customer service, Marketing, social media marketing, vrm

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