We might not be living the futuristic lives of The Jetsons just yet. But in today’s world, we rely on internet technology to a degree that would have been unthinkable even 10 years ago. While IT can push a business to giddy heights, it’s a crippling liability when things go wrong. That’s why good IT support management (ITSM) software is so crucial. It can be tempting for a company to skip over ITSM and budget for areas that help bring a profit more directly. But remember the old adage, … [Read more...]