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You are here: Home / Archives for negative reviews

Living in Terror of Negative Reviews?

February 6, 2015 By Gail Gardner 18 Comments

Cat lying on the grass looking at a mouse; Living in Terror of Negative Reviews? Is Your Brand the Cat or the Mouse?

Has your business been hesitant to fully participate online? Many are because they fear bad reviews. While this is a valid concern, not being online won't protect you. People are talking about your brand whether you choose to see or participate or not.  It is far better to know what is being said than to ignore it. This is an important topic, so let's elaborate on what you can do to protect your reputation. First, we'll discuss how to handle negative reviews or mentions online. Blue … [Read more...]

Filed Under: Small Business Advice Tagged With: negative reviews, reputation management

Case Study: How to Deal with a Negative Review on Google Places

August 12, 2011 By stephaniesuesansmith 35 Comments

This is a guest post by Stephanie Suesan Smith, an avid woodworking blogger who pays attention to advice I share. She recognized an email she received from Highland Woodworking as a real life example of the importance of reputation management for small businesses. Stephanie knows from me that negative reviews can seriously affect sales. That was very easy to see in Yahoo! Stores because they provide graphs of sales and have had public reviews for a very long time. When a negative review was … [Read more...]

Filed Under: Authors Tagged With: complaint management, google places, negative reviews, reputation management

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