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You are here: Home / Archives for mycrosoft dynamics

The Dynamics Behind the Social CRM Evolution

July 20, 2015 By Roxanne 5 Comments

social crm

It’s no news that customers have started using social media as a way to communicate feedback to brand products and services. Social media platforms have transformed into both community and CRM channels. In a SlideShare presentation (found here), Paul Greenberg talks about the social customer: “A social transformation – a revolution in communications that impacts all institutions, businesses included” (slide 3). The social customer controls the conversation on review websites (such as … [Read more...]

Filed Under: Ecommerce, Social Media Networking SMM Tagged With: crm evolution, mycrosoft dynamics, social crm

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