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How NextCon17 Can Help You Boost Customer Experience

August 21, 2017 By Jessica Mouser 5 Comments

How NextCon17 Can Help You Boost Customer Experience

Why should you sacrifice your time and money to attend a business conference? Specifically, why should you attend one like NextCon17, which explores the customer experience? Here’s how important customer experience (CX) is. A company’s financial gain could skyrocket from 25% to 95% if that company increases its customer retention rate by as little as 5%. Another striking statistic is that when people experience poor customer service, 89% of them no longer patronize that … [Read more...]

Filed Under: Small Business Advice Tagged With: Events, NextCon

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