Today brought yet another surprise from Twitter. Let's review: First they take away share counts, killing social proof for their site. Twitter search removed the ability to see all historical tweets. Today, the ability to see all recent tweets got moved. Find out not only how to get to as many tweets of a particular URL or hashtag as possible, but also how to find out who shared and how influential they are on Twitter and on their own site. Hiding historical tweets is … [Read more...]
8 Tools for Better Social Media Powered Customer Service
Social media is now a part of customer service that is undeniable. Companies without a social media page where customers can reach them quickly and effectively are going to face an uphill battle when it comes to maintaining a loyal fan base. There are too many competitors that are on the right page. Creating a thorough customer service base on social media, or adding an element of social interaction on your website isn't as hard as it might sound. These tools will empower your customer … [Read more...]
