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4 SME Trends for 2017: Getting Personal with Your Audience

December 7, 2016 By Roxanne 5 Comments

In the old days, everything worked based on trust. The door-to-door salesman made the most money by selling his story as much as he sold the product. If people felt a connection with him, they bought the product.

4 SME Trends for 2017 Getting Personal with Your Audience

Although the manner through which people buy things has changed, human nature hasn’t. In fact, with people becoming increasingly wary of over-automation, personalized touches and a customer-brand connection can set a business apart from its competition.

Content Marketing

Just having a website that has information isn’t going to sell anything.  Forbes Magazine notes that not only is content marketing on the rise but the personal story in the content is the real attention grabber.

People need to feel that the content is providing them an emotional connection that creates a sense of identity with the product and company. When they feel this emotional connection, they are more likely to invest money and time in the product or service. If a business can get people crying, it can get people buying.

Email Marketing

People don’t automatically delete every marketing email they receive, despite popular belief. In fact, research shows that personalized emails drastically increase open rates and click-through rates. An increase in click-throughs leads to an increase in the money a business makes.

For businesses trying to find cost-effective ways to increase their revenue, investing in a way to personalize emails sent to customers is THE “way to go.”

Video-4 SME Trends

Video Content

Video marketing tends to piggyback off the tactics of both content marketing and email marketing. According to FM Digital Group, personalized emails that link to video content on a company’s website amplify the emotional impact that either strategy has on its own.

Video content more easily draws on emotions and allows people to experience what others are feeling. Instead of reading sanitized words that tell a story, video content provides a visceral visual that shows a story. Video content on a website has more impact by appealing to people’s emotions.

Social Media and the Right Channel

Social media is nothing new. However, since most people live their daily lives on social media and are intensely connected to it, it is rapidly becoming one of the most personal ways to connect with customers.

Forbes recently noted that the way in which marketers will innovate their social media marketing programs is the ultimate game changer. They are finding new ways to incorporate live video feeds now provided on Twitter and Facebook. They are also using Snapchat and Instagram to further engage the younger demographics. Both kinds of strategies will help to sustain a business.

Takeaways

Small businesses are always trying to find the best return on investment they can when it comes to marketing. However, the personalization trends for 2017 are nothing more than putting a new suit on an old salesman. If people live their lives electronically, businesses need to appeal to customer emotions, not by knocking on their doors, but by pinging on their computers.

4 SME Trends for 2017 Getting Personal with Your Audience

Image source: Pixabay

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Roxanne

Digital Marketing Manager at GoRanker
Digital entrepreneur with 7 years global experience. Founder at SERPlified. Contributor on many. Passionate about data analysis, digital marketing, content marketing, social media, analytics and more. Hobbies: tango, running, travelling and connecting with people, reading and enjoying life.
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Filed Under: Small Business Advice Tagged With: 2017 trends customer management, getting personal with your audience, small business advice, SME trends

Comments

  1. Taufeeq Umar says

    December 8, 2016 at 11:34 pm

    Its really amazing blog with very much helpful information, thank you so much for writing this great here for us.
    Taufeeq Umar would love you to read ..A few years down the memory laneMy Profile

    Reply
  2. Ashley Desouza says

    December 8, 2016 at 9:52 am

    I’m very glad to come here and read your post. Its very informative and I gain my knowledge.

    Reply
  3. Nimesh says

    December 8, 2016 at 7:29 am

    Great Read Roxanne! Businesses are understanding how important it’s to stay engaged with their customers. Not just with above mentioned channels, businesses are developing business mobile application with Push Notification feature to gain attentions which is proven to be more impactful.
    Thanks for sharing this.

    Reply
  4. junaid shahid says

    December 8, 2016 at 6:54 am

    Hi Roxanne !
    Thanks for these amazing tips and trends. New year is just ahead and its help alot to gain attentions.
    junaid shahid would love you to read ..Blogging Definition In Words Of BloggerMy Profile

    Reply
  5. vibin varghese says

    December 8, 2016 at 3:08 am

    Nice blog, its really helpful to digital marketing people. There are many SEM strategies in the market, but it is not easy to find which method is better or not. Here I am seen good new strategies and its really working. Thanks for the information.

    Reply

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