At this point, you are using social media not only for marketing purposes but also to speak to your customers. But when your customers speak to you are they following proper security measures, or are they using social media inappropriately? And if they are, what are you going to do about it? Furthermore, what are you going to do to prepare your employees for using social media? You need to have policies in place to protect your account. Hackers know that people are using social media … [Read more...]