Social media is now a part of customer service that is undeniable. Companies without a social media page where customers can reach them quickly and effectively are going to face an uphill battle when it comes to maintaining a loyal fan base. There are too many competitors that are on the right page. Creating a thorough customer service base on social media, or adding an element of social interaction on your website isn't as hard as it might sound. These tools will empower your customer … [Read more...]