Whether your business is in the public eye, or you are just building it to the point where it shows up on Google results, the time is now to start better managing your social media presence.
Social media doesn’t manage itself, and if you are running your own business, you certainly don’t have the time to do it yourself.
There are a lot of strategies to combat negative social media events. All of them occur on two fronts:
- 1) the side of customer service
- 2) the side of social media reparations.
We’ll talk a little bit about both.