Social Media Success Stories: How Southwest Airlines Created Engagement and Generated Sales on Facebook


If you love to fly or do it often, but didn’t catch the Southwest Airlines promotional deal on Facebook Friday August 3rd, then you seriously missed out on a great half-off deal with the airlines company. To celebrate reaching a very impressive 3 million Facebook fans, Southwest offered 50% off fall flights for fans that booked on Friday.

In this weeks episode of the Future of Engagement, Murray Newlands further discusses Southwest’s successful marketing campaign and what you can learn from its example for your brand.


Facebook fans of Southwest were given the promotional code “LUV2LIKE” to use on certain “Wanna Get Away” round-trip flights for the dates September 5th, 11th, 18th, 25th, October 2nd, 31st, and November 6th. The deal only worked on those specific dates and only if fans booked their flights before midnight Friday August 3rd at

While you may not have been able to take advantage of this offer, there are still some important things to learn from Southwest’s story. This is a great way to promote your brand, create engagement, and generate sales from social media.

Not only did Southwest celebrate an important milestone
with their fans, they also made sure to thank and
reward them for their support.


Something else to note is that with the incredible number of people trying to take advantage of this offer, Southwest suffered website performance issues and had some customers get charged multiple times.

Southwest was open about technical issues showing
they care, they listen, and they are super popular!

Rather than seeing this as a failure, Southwest held its composure and used it as a way to show their fans and customers they were a transparent company and were not afraid to be in constant conversation with their fans on Facebook about solving website problems and reimbursing customers.

Southwest acquired almost 150,000 more fans following the
promotion – certainly another great social media success.


So what can you take away from Southwest Airlines to help your business?

  • Do not forget to celebrate social media successes to keep your customers engaged.
  • Create a promotion which drives sales as well as buzz to deliver ROI from your successes.


  • Social Media Marketing
  • Increasing Engagement
  • Generating Sales

Southwest Promotion Alerti Social Media Monitoring Graph

Southwest Promotion Alerti Social Media Monitoring Graph

The social media monitoring tool Alerti was used to make the graph above that shows the peak in conversation about Southwest with their promotional code offer. Alerti is a great tool for bloggers since it lets them see what people are saying on certain topics through different social media platforms

If you are interested in doing social media monitoring for yourself,
click this link for a free Social Media Monitoring White Paper.

Social Media Monitoring Tutorial in Plain English – Future of Engagement

Social media monitoring tools can be easy to learn but difficult to master. That’s why Murray Newlands has made a series of SMM tutorial videos for his TV series, Future of Engagement. These videos should serve as a guide for learning how to monitor social media and using your tools effectively. Hear what Murray has to say below:


  • SMM has a wide array of applications…
  • Including blogging and affiliate marketing…
  • Don’t disregard your analytics!
  • Newlands says that you should use a product with good analytics, like Alerti.

Click this link to watch the entire >> Social Media Monitoring Tutorial
(in Plain English)

Earth Day 2012 Social Media Buzz on Facebook, Twitter, Blogs

Murray Newlands monitors social media buzz surrounding Earth Day 2012. Earth Day is an environmental holiday that has been celebrated by the UN since 2009, but its inception predates that by a long shot. Every April 22nd, public officials give speeches praising the environment and environmental groups raise awareness for environmental stewardship. For much of its history, however, brands have tried to co-opt it so that they could be associated with environmental activism and improve their image:

Earth Day 2012 Social Media Buzz

This Alerti graph shows the buzz on social networks surrounding 2012 Earth Day: [Read more…]

Social Media Monitoring Tool Video: Maximize Your #SMM Campaign Results – Future of Engagement

Companies around the world are seeking the best way to use Social Media Monitoring to hear what people are saying about them, their companies and their products on social networks. Check out this social media monitoring tips video:

Better than brand surveys in the mall because [Read more…]

Social Media Buzz Surrounding Brit Awards Brand Fallout Over Adele Speech ~ Future of Engagement

How Brands can deal with challenges as they occur.

In this Future of Engagement episode, Murray Newlands looks at how Adele and the Brit Awards responded to the flak they received for the controversy, and examines the social media buzz about it across social networks.

This episode discusses how to handle potentially brand damaging mistakes – especially when they occur during a big International event with lots of media coverage involving celebrities. [Read more…]