Small Business Brand Advocates Drive Free WOMM Word of Mouth ~ Benefits of B2I2C Marketing

Don't plan to be viral. Plan to be awesome.

Image Credit @AskJamesHolmes Click image to read Gary Vaynerchuk and Guy Kawasaki on Brand Engagement

Big Brands and their Word of Mouth Experts insist that the only good word of mouth is free – and you should never compensate bloggers for their time or even hire brand advocates who can create ways your happy customers can spread the word about you.

If they can get small businesses to believe that, they will have the world all to themselves because THEY can afford huge budgets for advertising and they are national or international – and you can’t.

This is yet another case of what works for Fortune 500 / 1000
companies will NOT work for small business.
You are NOT Coca-Cola or McDonald’s.

You don’t have their brand recognition – and you aren’t going to get it by counting on what influencers can do in their “spare” time. [Hint: they are like you - they don't have any time to spare.]

Small business must pro-actively reach out to influencers
so they can promote your company!

You can not count on your customers to be effective evangelists because many of them are passive consumers and will not actively share anything – except when they’re really upset – and that is NOT the kind of sharing you want to see!

Even those customers who WILL recommend
you will have limited reach –
BUT – and
this is VERY IMPORTANT -
they have high influence
with
their friends, family and coworkers.

So you need a point of contact – your brand advocate – who provides them with easy ways to spread your message to those who will ACT on their recommendations – people they personally know who trust them!

Anything new and different starts out controversial, and turning your
company’s biggest fans into brand ambassadors is no exception.

The best Social Media Consultants – like Tamar Weinberg @Tamar -  are advising even traditional businesses to use Brand Evangelism to create passionate customers.

Forbes published her post about Brand Building where she explains how to leverage social media to expand your business. She wrote:

“You may want to have someone from your company act as a point of contact for your brand ambassador program. This task can be delegated to a community manager who corresponds directly with the evangelists and distributes special perks. The community manager should also keep an eye on the blog posts and other comments from your evangelists. Internally, the overhead is minimal because your “marketing” team has just been outsourced, clearing your company’s paid marketing team to work on more exciting projects.”

I like this infographic because it is a visual representation of the fact that most people are passive consumers – not promoters.

Word Of Mouth Visualized Infographic

Image Credit: Mario Vellandi ~ Melodies in Marketing

Having a brand advocate continually seeking out the natural born promoters who love your cause, products or services and making it easy for them to rave about you is the least expensive way for a small business to increase visibility and income.

Your brand advocate will simultaneously be listening
across social networks
and blogs for people who
are your potential customers – and then
sharing one-on-one why
they love you
and how you can benefit that customer.

It is time to stand this whole advertising industry on its ear by becoming brand advocates and spreading the word about what we already love instead of letting only those who can afford to pay agencies for PR and advertising win.

Brand Evangelism

Just as I choose to be an influencer of influencers by seeking out the most brilliant social media savvy bloggers to collaborate with, I want to be the evangelist who finds your company’s greatest fans and gets them promoting YOU!

Find out more about what I can do to get Word of Mouth rolling for you in
Why Having a Brand Advocate Increases
Conversions, Customer Satisfaction and Profits

See my Case Study that clearly shows how pre-existing collaborations of influencers can quickly spread your message across Twitter:

  • In less than an hour there were already 28 Retweets (RTs)
  • At 24 hours Topsy shows 71 RTs
  • Hit 100 RTs by noon Monday (4th day)
  • 120 RTs when this post published on March 7 at 17:43 (6th day)
  • CLICK THIS LINK >>> to Topsy to see the still growing RT total

Once a collaboration of bloggers exists that fits your location and niche – using my collaboration process – every time any one of those bloggers writes about you ALL of the others share that new content.

We have created a syndication system to benefit small businesses
and bloggers through blogging collaborations
the way
traditional media uses AP or UPI to syndicate newspaper content.

And the best part about this for your non-profit, cause, or ethical small business is that you don’t have to know how to do anything to get this working for you. If your cause, product or service is something that we can believe in, this can work for you.

To get a good idea of what kind of people we want to benefit, see my list of the Recommended Brands I whole-heartedly endorse. There is a link to that page at the top of the center column (called a sidebar in blogger jargon) to make it easy to access any time.

DISCLAIMER: As of the publication date for this post I am NOT being paid and do NOT have ANY business relationship with ANY of the brands you see on that page. They are companies I believe are doing it right – and I want to promote them. I recommend them and will continue to recommend them whether or not I ever hear from them because they deserve it.

I know for a fact that we can greatly benefit them so I do hope they
will at least
consider us – because they all deserve far
more visibility to spread what they do.

By making them more successful we will be improving the economy,
creating jobs, and raising our collective standard of living.

Businesses must be wise about choosing influencers. As Social Media Strategist Mack Collier @MackCollier wrote in a post for @MarketingProfs, Are Companies Targeting the Wrong ‘Influencers’ With Social Media?:

“This is where companies should be investing their time if they want to
reach ‘influential’ people. Focus on your most passionate customers
that are active in social media, and reach out to them immediately.
‘Influential’ is fine, but influential and passionate
about your company is what you want.”

For agencies and those small businesses that can afford it there is FINALLY an exceptional solution for searching for the bloggers who fit your needs best and identifying which are the most influential: the GroupHigh Blog Outreach Solution.

GroupHigh allows you to search for blogs and bloggers by keywords, blog traffic, Pagerank, and LOCATION. It automatically removes blogs that have not published in six months and you can sort by traffic or Pagerank (and probably others – I’ll be reviewing it soon in more detail).

You have GOT to check them out – but, the bad news is their current offerings are priced beyond the range of bloggers and many small businesses. If you can afford though – or have an agency who can – there is nothing else like it.

They are the first tool to really make blog outreach research painless.  You’ll be hearing much more about them from me very soon. In the meantime, you can find out more about them in Susan Payton’s Small Business Trends review GroupHigh for Researching Bloggers.

Is YOUR cause or business one we would passionately promote?
Check out my recommended brands and the reasons they’re on there.
Find out if we want to build a coalition of
awesome influential bloggers for you.

Just pick up the phone and call, Skype, IM or tweet me any time.
See the contact tab for contact details.

Did you notice the title? Still wondering what B2I2C marketing is? Business to Influencer to Consumer.

The following two tabs change content below.

Gail Gardner

Small Business Marketing Strategist at GrowMap
Creator and owner of GrowMap.com, Gail is primarily known for mentoring small businesses and encouraging bloggers to join collaborations to share skills and support small business.

Comments

  1. Jer Marie says:

    Being a business man the best advertising you can have for your enterprise is to give good service and to cater the need of the customer and have them be satisfied. This way they will tell the good service you give to them and may spread it not just to their friends but to almost whole of their clan, you will not just have an advertisement free, you as well gain more customer.
    Jer Marie would love you to read ..how to become a security guardMy Profile

  2. Will Smith says:

    I have read your complete article but unable to find the meaning of B2I2C word. Can you please tell me exactly that what is the meaning of B2I2C. Otherwise your article is great.

  3. Aside from implementing your branding strategies one way of making your company name known in the market is by providing a high quality service and satisfaction to your customers or clients. Once you satisfied their needs, happy customers will surely spread good things about your business.

  4. liezelsy says:

    Hi Ms Gail,

    You my not know me but i keep on reading your article regarding WOMM word of mouth, i agree on how effect it is to a potential client. You are such a angel for us beginner in this kind of business.
    liezelsy would love you to read ..weight loss plansMy Profile

  5. Word of mouth is great especially in business to business sales. If you are operating in a local niche market there’s nothing better than word of mouth to promote your business.

  6. its a great offer and i really appreciate WOMM…and i believe its works very good and i am gonna check this out for my blog

  7. nikkilao says:

    Hello Gail,

    I would like to express my gratitude reading on sharing your educational article. It is a great help on my part specially i am just a beginner in this kind of industry.

  8. Having evangelists on your side makes all the difference. Getting people to do your marketing is one of the beauties of the online culture. …And being awesome is the way to get that dedicated team.
    David Sneen would love you to read ..How to Get a Lifetime’s Worth of Raises in 4 YearsMy Profile

  9. I know this local company which uses the referral system to garner more customers and have a successful business. Indeed, the word of mouth is a very effective way of making your business succeed.
    minerva would love you to read ..New Website is Now Live!My Profile

  10. You’re right. Nowadays too many people cound on word of mouth and virality of the news shared to social & bookmarking sites. It’s not enough to provide a good or free or cheap service/product, you’ve got to grab users’ attention somehow and convince them to make feedback.
    Free WordPress Themes would love you to read ..Oxford Free WordPress ThemeMy Profile

  11. I love that picture “Melodies in Marketing”. I agree it is much easier,cheaper, faster and effective if you can recognize and attract this influencers on your side.It is even harder to do so in internet space and all of the social network sites. There is some much of complete junk of information out there that even some of these people might not be enough to save you money and time.

  12. Hi Growmap,
    This could be nice option for all to see ourself in better position in online marketing where we can prove ourself with much more confidently
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  13. In reality good product is a part of success. The main mission is to raise the awareness of what you are selling and marketing is our friends in this issue.

  14. I have never come across such wonderful blog. Very useful information. I will bookmark your blog and come again and again.

  15. Hi there,
    I really think this is taking Social Media to it’s next logical step. It is an awesome idea and will produce stunning results in a super short time. It will put small businesses on the map. Excellent post.

  16. I love, “Don’t Plan to be Viral. Plan to be Awesome.”

    But I would remove the “Plan” and just have it read “Be Awesome!”

    Great article…

    Thanks!

    Ryan H.
    Ryan Hanley would love you to read ..Content Creation Curation – Social Media Round-Up – Week 7My Profile

  17. Very new way of thinking. I would look into this more about my new business. No doubt having a good product is by far the most important part of your success especially when the business is solely online.

  18. Andrew Grant says:

    Great blog, this is really what people should he read. The new way of thinking outside the box. I agree in most of the topics. Keep doing a great job.
    Andrew Grant would love you to read ..The Best Boys NamesMy Profile

  19. This could be nice option for all to see ourself in better position in online marketing where we can prove ourself with much more confidently.
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  20. Network Solutions Webhosting says:

    Your blog is nicely written. It carries very nice and helpful information. Good stuff. Cheers!

  21. I agree. And “natural born promoters who love your cause” are keys to a good network that can help spread the word about you. There are just more influential people who can maximize spreading your name. You have to hit the right people, so to speak.

  22. The image says it all…. “Don’t plan to be viral, plan to be awesome”. I like the infographic of word of mouth as it is unique and very thoughtful. In short, i love this article as it provide good insight into the topics
    Shan_Ali would love you to read ..How to Expand Shortened URLs [Websites and Browser Extensions]My Profile

    • Welcome to GrowMap, Shan & Shuja, and thank you. Tools to expand shortened URLs are something everyone can use so I do appreciate you sharing that links with me and my readers.

      GrowMap is a little different than many blogs. We encourage our commenters to share relevant links in their comments – both in CommentLuv and in the body of the comment.

      Comments with links MAY go into moderation but we DO approve them – as long as they are related to the post and beneficial to our readers.

      I hope you’ll be a regular reader and we’ll see you again soon.
      growmap would love you to read ..Fearless Women on the Internet Plus Exceptional Bloggers and Twitter Influencers for #FollowFridayMy Profile

  23. Word of mouth is a great way to promote online as well as brick and mortar businesses if you provide great products and services and I also like your inforgraph. Great insight.
    Reggie would love you to read ..6 Factors to Consider Before Buying a Domain NameMy Profile

  24. thanks for this, am really interested in : the GroupHigh Blog Outreach Solution….thanks for that, am off to check it out now

  25. They key to the word of mouth is that when your product is good, then most definitely word of mouth will just go through faster than you can say travel.
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  26. Hi Gail,

    Thank you so much for including Nimble in your list of brands that you are passionate about. I really REALLY appreciate all the love that you’ve given us and we do have a Solution Partners program that I would suggest consultants should take a look at: http://www.nimble.com/solution-partners/

    I do understand that not everyone will fit our requirements to become a solutions partner and I do know that our executive team is working on an affiliate program for super-fans to get credit for their evangelism. Until then, please understand that we are still a lean startup that’s slightly boot-strapped.

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